Frequently Asked Questions
Everything you need to know about our star trackers and photography gear.
What is the standard shipping time for international orders?
We ship globally from our dedicated warehouses. Standard international shipping typically takes 7-15 business days, depending on your location and local customs processing.
Does the Rotator come with a warranty?
Yes, all Move Shoot Move rotators and electronic accessories include a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a refund or exchange.
Are your star trackers compatible with all tripod brands?
Our rotators feature standard 1/4" and 3/8" screw threads, making them compatible with almost all professional photography tripods and ball heads on the market.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Do I need to pay import duties and taxes?
Import duties and taxes are not included in the product price and vary by country. Customers are responsible for any local customs fees required upon delivery.