Returns & Exchanges
At Move Shoot Move Photography Limited, we want you to be fully satisfied with your gear; therefore, we offer a 30-day return policy for items in original condition. Whether you are upgrading your star tracker or adjusting your kit, our streamlined process ensures a hassle-free experience.
Initiate Your Request
Contact our support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronics in their original packaging, ensuring all cables, mounts, and manuals are included to avoid restocking fees.
Ship the Gear
Affix the provided shipping label or use a tracked carrier to send the item back to our designated inspection center.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing